Yikes! Even the best technology has its issues. Computer systems, wi-fi, and internet issues during a trading event that are NOT related to TradeOff's™ technology or server will NOT be granted an entry fee refund. This policy is designed to protect the integrity of TradeOff™ events against manipulation and to preserve the integrity of the stated cash prize payout. Issues with users' software, hardware, and internet are their responsibility and risk.

We recommend that you test out your computer and internet connection on free TradeOff™ trading events before risking real money. This will ensure that your internet connection and computer are working properly.

Next suggested article: What happens if the TradeOff™ server goes down during a trading event?

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