We're more than happy to help! Here's some basic advice:

How do I delete cookies?

To clear cookies and cached images, please choose the instructional link below that best applies to your device and browser (please note that all browsers should be the most updated version).

  1. PC; Google Chrome
  2. PC; MozillaFirefox
  3. PC; Internet Explorer
  4. Mac; GoodChrome
  5. Mac; MozillaFirefox
  6. Mac; Safari

What web browsers can I use?

The two browsers we recommend using are Google Chrome and Mozilla Firefox. However, other browsers should work just fine as long as they are regularly updated.
 

I funded my account, but the funds aren't showing up.

If your internet speed is slow, sometimes funds won't show up immediately. Follow these steps to fix the issue!

Step 1: Refresh your screen several times. If the problem persists, move to step 2.

Step 2: Quit or exit your browser, and then reopen your browser. Log back into your TradeOff™ dashboard to see if funding shows. If this doesn't work, move to step 3.

Step 3: Reach out to TradeOff’s™ customer support at support@tradeoff.com or connect via the blue live chat box in the lower right corner of any TradeOff™ page.

 
My pages aren't loading.

If your internet is slow, pages might not load as quickly. Follow these steps to fix the issue!

Step 1: Refresh your screen several times. If the problem persists, move to step 2.

Step 2: Quit or exit your browser, and then reopen your browser. Log back into your TradeOff™ dashboard to see if pages load. If this doesn't work, move to step 3.

Step 3: Reach out to TradeOff’s™ Customer Support Agents at support@tradeoff.com or via the Live Chat.

Next suggested article: Can I talk with a real person for technical assistance?

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